Sales Floor Associate - Fashion Square Mall

Well...being a Sales Floor Associate at JCPenney might be the position for you... Primary Responsibilities: • Customer Service & Sales • Greets and assists customers in finding products and delivers outstanding customer service • Partners with other team members when additional support is needed • Actively listens to customer issues in a calm and agreeable manner to resolve problems • Truck / Restock & Inventory • Follows placement directions to effectively place set merchandise statements • Contributes to merchandise receipt and reverse logistics processes • Assists with the execution of inventory processes • Contributes to the Shoe on Display restocking process, including mismates and stockroom organization • Contributes to the restock program to identify replenishment opportunities • SET / Visual / Environment • Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing • Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale • Helps oversee and maintain all fitting room and sales floor recovery processes • Contributes to the execution of visual elements to support merchandising statements • Responsible for stockroom maintenance • Omnichannel • Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed • Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed • General Operations • Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities • Assists with the Defective process execution to ensure integrity of inventory and prevent shrink • Performance Standards • Supports company shrink and safety initiatives • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance Core Competencies & Accomplishments: • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency • Drive Change - Adapts quickly to changing situations with energy and a positive attitude. It's a place that's meant for you. All associates are eligible for an associate discount on JCPenney merchandise