Sales Experience Associate

Customer Service & Sales: Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.The Enterprise Fulfillment role involves monitoring the systems application, selecting merchandise orders, and confirming their fulfillment in the system. Additionally, it includes appropriately packing orders according to packaging standards and schedules, as well as promptly handling Ship from Store and Buy Online Pickup in Store activities.Responsible for the orderly arrangement and care of inventory at jcp, team members dedicate efforts to organizing and maintaining the stock area.Collaborates with merchandise associates/assistants in restocking store items or personally refills products from stock; contributes to the annual inventory review.Performance Standards: Maintains a constant adherence to specified performance expectations, covering different areas like shrinkage control, safety compliance, Omnichannel proficiency, customer service excellence, profit generation, efficiency improvement, and regular attendance. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop-from jcp to more than 650 stores in the U.S. and Puerto Rico.

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