As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Sales & Service Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image Consistently meet individual sales goals while exhibiting the Burberry Behaviours Provide excellent customer service skills, great selling skills and exhibit motivation to succeed Demonstrate superior interpersonal and communication talent Cultivate Build customer loyalty through active client development and follow-through Maintain an up-to-date and detailed client book Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance Visual Standards Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines Maintain selling floor by ensuring the following: Understand and execute monthly floorsets Placing and/or hanging back items as you work Replenishing merchandise after selling Folding and placing merchandise on the correct hanger, tissue paper, etc. A minimum of 1 year on sales, preferably in a luxury retail environment. Excellent customer service level. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
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