Wolf & Badger Brand Ambassador
Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home, and beauty through our online marketplace and flagship stores in London, New York City, and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of c.100 people currently located between London, New York, and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do.
You will work 3-4 days per week, which may include one or both weekend days, subject to the rota. This role is ideal for people who are personable and skilled in sales, with a generous commission applied.
The successful candidate will be the ultimate brand ambassador for Wolf & Badger in increasing brand awareness, driving sales, and handling relationships with customers and brands. The successful candidate will be confident in handling relationships both in-person and via digital channels.
Note that this is a retail role and will therefore include work on weekends, some public holidays, and varied start and end times.
Key Responsibilities and Accountabilities
Develop and nurture customer relationships to drive sales and ensure repeat business.Educate customers on the Wolf & Badger concept and key selling points for each of our community of brandsDeliver the highest level of customer serviceProvide styling advice and drive multi-item transactionsEngage in visual merchandising of displays, and ensure the store is maintained and in pristine condition at all timesWork with content and marketing teams to assist with the production of relevant in-store videos, photos, and other creative materials for social mediaWork with brands and events teams to help produce and execute in-store eventsSupport our customer service team with store-related customer inquiriesManage stock inventory and deliveries; execute the delivery and return of stock from and to our brandsContribute to the organisation and maintenance of the storeFoster an environment of teamwork, trust, and collaboration with peers, customers, and other departments
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