Dec. 23, 2020

Sales Associate III - Round Rock

Coach Round Rock, Texas

The Sales Associate role defines the customer's experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. Using the 7 Service Commitments as the foundation for creating the service environment Greeting and engaging customers with a smile while creating energy and excitement Introducing yourself to customer/crowd by name in a comfortable and friendly way Selling to an audience by looking around and maintaining eye contact with all individuals in the group Soliciting questions from groups of customers Providing accurate price explanations Maintaining open body language facing the largest part of the store Continuously learning brand and product information Communicating features, benefits, price, & commitment to quality Asking open/closed-ended lifestyle questions to determine customers' product needs Tailoring service and selling approach to the individual needs of the customer Building the sale based on customers' needs Protecting the customer experience and ensuring customer satisfaction Creating customer loyalty by staging future visits Knowing store and individual productivity goals Closing the sale and reinforcing the purchase decision Introducing e-mail campaign and encouraging customers to share contact information Being aware of customer and store environment, recognizing when to engage and when to break away Working productively in a team environment Team selling with other associates Communicating effectively with team and Service Leader, using verbal and non-verbal communication Staying in assigned zones and communicating with Service Leader or Operations Leader if/when zone needs additional coverage Taking ownership for store environment by maintaining visual and replenishment standards Maintaining a positive demeanor even when faced with difficult situations Creating an upbeat, energetic environment, while maintaining open body language Maintaining awareness of what is happening in the zone (LP) Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

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