Demonstrates Coach’s Selling and Service expectations at all times Ability to communicate effectively with customers and team. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
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