Sales Associate III

• Creates short- and long-term strategies to achieve personal metrics and performance goals • Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity • Represents Coach as a brand ambassador • Demonstrates Coach’s Selling and Service expectations at all times • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers • Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. • Works with multiple customers simultaneously and breaks away as appropriate • Follows up with customers consistently and genuinely to influence/close the sale • Flexes personal selling techniques to contribute to overall store financial results • Builds lasting and loyal relationships with customers • Leverages Coach’s tools and technology to support relationship building and clienteling efforts • Creates enthusiasm and positivity for a shared vision and mission • Promotes and endorses a team selling environment • Fosters an environment of teamwork, trust and collaboration with internal and external customers • Remains solution oriented; is adaptable and flexible to changing business and store needs • Welcomes feedback and adapts behaviors as appropriate • Maintains a calm and professional demeanor at all times OPERATIONS: • Ensures all daily tasks are completed without negatively impacting service or Coach standards • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner • Maintains a clean and tidy selling floor at all times • Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures • Replenishes inventory on sales floor as needed • Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor. • Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.