Coach is a global fashion house founded in New York in 1941. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Key Responsibilities Delivers renowned and authentic service that creates a Modern Luxury customer experience Develops product knowledge skills and remains aware of current collections that are in-store and on-line; cascades and trains information to the broader team Achieves and exceeds goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers Supports an environment of teamwork, trust and collaboration with peers, customers and supervisors Builds credibility and trust as a personal stylists and fashion expert by staying current with market competition, industry, fashion trends and customer shopping behaviors; shares with customers as appropriate Qualifications 1-3 year of previous selling experience in a luxury retail service environment preferred. Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
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