Sales Associate, Full Time, Frankfurt

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies. Sales & ServiceEmbrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and imageConsistently meet individual sales goals while exhibiting the Burberry BehavioursProvide excellent customer service skills, great selling skills and exhibit motivation to succeedDemonstrate superior interpersonal and communication talent CultivateBuild customer loyalty through active client development and follow-throughMaintain an up-to-date and detailed client bookFollow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance Visual StandardsFollow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelinesMaintain selling floor by ensuring the following:Understand and execute monthly floorsetsPlacing and/or hanging back items as you workReplenishing merchandise after sellingFolding and placing merchandise on the correct hanger, tissue paper, etc.Place tickets inside the item and not visible to the customer. Floor Presence & MaintenanceBeginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customersEnd of shift/day: Ensure selling floor is replenished and ready for the next dayBe active and busy on the floor at all dayEnsure to place and/or hang back items as you work and replenish merchandise after sellingEnsure clean up and maintenance of fitting rooms Back of The House SupportAssist in the mark down processAssist in the bi-annual inventory processParticipation and achievement of pre-sale goalsParticipate in store contestsAssist in stock room maintenance and keep it organizedResponsible for stock pulled; all stock must be put away in orderly fashionPERSONAL PROFILE Willing to work in and promote a team oriented environment.Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.Consistently show a positive attitude & take responsibility for own actions.Must be results driven and flexible to changeRelevant interest in Fashion / Design.Advanced knowledge of POS and store systems.A minimum of 1 year on sales, preferably in a luxury retail environment.Proven experience in driving sales and meeting sales targets.Excellent customer service level.Strong clienteling background.FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.