SALES ASSOCIATE - FT - Giorgio Armani San Francisco

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani, A/X Armani Exchange, and Armani Casa. Description of Responsibilities: To provide prompt, attentive and knowledgeable assistance to all clients To support the staff in order to achieve and surpass goals To insure the highest standards of client service are maintained at all times To maintain the selling floor and merchandise To insure compliance with all company policies, procedures and directives Overview of Critical Duties: Sales Performance Meet and/or exceed personal sales goals as prescribed Drive the Armani Client Experience Monitor personal sales results Develop sales technique to insure maximum performance Identify and meet clients' needs Utilize all available sales tools to increase business and improve results Overcome client objections and offer alternatives Comply with all sales related policies and procedures Utilize suggestive selling techniques to maximize and accessorize a sale Close the sale and monitor all details alterations, shipping, delivery and special client requests Collaborate with all associates to achieve departmental and store goals Attend all meetings and seminars to insure knowledge to provide maximum result Product Knowledge Possess an in-depth knowledge of the merchandise Consistently seek to increase product knowledge Maintain a keen interest in the fashion industry and market trends Utilize product knowledge to increase sales Identify fit/product concerns in a timely manner Have an understanding of competitors' products Client Service/Clienteling Provide the highest level of client service Maintain constant floor presence to assist clients Acknowledge all clients Develop rapport with clients Build and maintain repeat clientele Maintain consistent communication with clients Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate Identify and implement new ways of increasing client base Monitor client purchases and client database Insure complete client satisfaction through to client use of purchase Selling Floor Participate in merchandising moves and maintain merchandising directives Possess a basic understanding of the company's visual and merchandising standards and philosophy Understand merchandise themes to convey to clients Return all items, clean and well maintained, to their correct place Participate in keeping the selling floor and merchandise clean and organized Participate in insuring the correct visual image is reflected on the floor at all times Inventory Possess thorough knowledge of stock location and organization both on and off the selling floor Participate in inventory control by insuring tickets and sensors on all garments Participate in inventory, cycle counts and stock rotations as requested Loss Prevention Be aware of potential risk to the company and all associates in relation to theft, shrinkage and breakage and inform the appropriate person Respect and abide by all Loss Prevention policies, procedures and directives Report any and all health or safety concerns to the appropriate person and contribute to a safe environment Alterations Actively manage the fitting process and collaborate with the alterations personnel to insure quality and client service standards Respect and abide by all Alterations polices, procedures and directives Complete and execute all alterations paperwork in a timely and effective manner Point-of-Sale Possess a thorough understanding of all point-of-sales policies and procedures Collaborate with point-of-sale staff to insure all client information is gathered and correctly processed Respect and abide by all register policies and procedures Effectively utilize style locator and customer profile systems Shipping/Receiving Respect and abide by all shipping/receiving policies, procedures and directives Collaborate with shipping/receiving staff to insure client service standards of delivery and shipping Special Events Participate in special events, inclusive of trunk shows, client functions, sale events, etc., as requested Background/Experience: Language skills not required but desirable 2+ years sales experience in a similar high end related field