To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele. Sales & Service • Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image • Consistently meet individual sales goals while exhibiting the Burberry Behaviours • Provide excellent customer service skills, great selling skills and exhibit motivation to succeed • Demonstrate superior interpersonal and communication talent Cultivate • Build customer loyalty through active client development and follow-through • Maintain an up-to-date and detailed client book • Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance • A minimum of 1 year on sales, preferably in a luxury retail environment. • This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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