About the position The Sales Associate is responsible for generating sales through exhibiting passion for product, brands, fashion and trends with all customers. Responsibilities • Delivers an engaging, positive and authentic customer experience with all customers • Focuses on full-price selling while maintaining awareness of product value and promotions • Handles customer situations in compliance with policy and procedures, attempts to 'solve for yes' and partners with the leadership when dealing with escalated issues • Completes all assigned tasks in a timely and efficient manner • Executes all visual directives and maintains visual standards set by the company and as directed by the management team • Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience • Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program • Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline • Shares feedback from customers with the leadership team to improve the overall customer experience • Actively participates in all company and store contests and events • Stays current on all financial goals and priorities • Supports the leadership team in achieving all sales and operational goals • Supports and executes all digital sales strategies including ship from store and BOPIS within the store • Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends • Contributes to positive working environment by consistently exhibiting core value behaviors • Maintains and drives the company's fashion image by adhering to the Employee Appearance Guidelines • Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends • Strives to improve individual performance while working as a productive member of the team Requirements • Passion for product, brands, fashion and trends • High School Diploma or equivalent preferred • Effective written, verbal and presentation skills • Strong communications skills • Excellent time management skills • Proficient in math and possesses strong computer skills Benefits • \$1,000 referral incentive program • Generous associate discount of 30-50% off merchandise online and in-stores • Immediate 100% vested 401K contributions and employer match • Calm Premium access for all employees • Employee perks throughout the year
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