Sales Associate

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop. We are looking for a highly motivated, results driven Sales Associate for our retail store, with a passion for classic American Sportswear and the ability to achieve goals and objectives while upholding the ideals and standards of the company. Essential Functions: • Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities • Provide exemplary client service to create a customer centric, friendly retail environment that fosters loyalty within our communities • Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client • Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives Additional Job Responsibilities: • Support the store manager with operations by completing daily tasks and maintaining areas of responsibility • Help create and maintain a culture of kindness that is client and team focused • Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients • Utilize selling techniques to help overcome objectives and close a sale • Understand sales plans, key metrics, and how they contribute to the store’s overall success • Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer • Effectively use the POS system to collect accurate information and provide exemplary customer service • Plan and prioritize daily tasks and ensure the customer is the top priority • Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards • Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner • Effectively communicate with customers, supervisors, peers, and other stores teams • Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships • Assist in the execution all direction from Retail Operations and the Corporate Office • Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment • Understand and adhere to company policies and procedures and standards of professionalism • Assist with opening and closing procedures and perform other key holder duties in the absence of management.