YOUR OPPORTUNITY The Sales Assistant is responsible for maintaining the day to day functions of the store and management of after sales services. Oversee repairs Ensure customer complaints and feedback are communicated appropriately; partner with management for exceptional situations when necessary Maintain and support Balenciaga omni-channel service within store Ensure security of all PCI and credit card information Responsible for successfully and accurately completing all transactions at the register Maintain an orderly appearance of register, keep all supplies stocked and organized to provide a streamlined check out process for customers Provide support when needed on the selling floor to sales and management team Focus on problem solving and making informed decisions that positively affect the customer service experience and productivity of sales Maintain clear communication with clients; store teams to ensure exceptional customer service Support and follow store operations manual at all times; provide feedback on any updates/changes that might become necessary Proven experience in a similar role within other fashion luxury companies or several years of experience as a cashier / sales associate / administrative assistant / operations associate within a retail environment or similar Ability to manage multiple tasks in a fast-paced environment Proven ability to drive results Excellent organizational skills Commercial awareness and strong business acumen Strong communication skills Passion for fashion industry and high level of personal performance COMPENSATIONFor individuals assigned and/or hired to work in New York, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.
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