Sales and Service Representative

Job Summary:

You are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp operations, and general operations.

Primary Responsibilities:

Customer Service & Sales: Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.Enterprise Fulfillment responsibilities encompass monitoring the systems application for fulfillment, selecting merchandise orders, and confirming their fulfillment in the system. It also entails accurately packing orders according to packaging guidelines and timelines, as well as promptly completing Ship from Store and Buy Online Pickup in Store tasks.Within the framework of jcp operations, the focus lies on addressing discrepancies in orders, finalizing shipment verification, and reporting findings for seamless processes.Teams up with merchandise associates/assistants to restock store merchandise or independently replenishes products from available inventory; engages in the annual inventory inventory.Performance Standards: Upholds a consistent level of meeting performance indicators, encompassing factors such as shrink reduction, safety adherence, Omnichannel implementation, customer service enhancement, profit growth, efficiency optimization, and attendance consistency.

Core Competencies & Accomplishments:

Candidates must demonstrate a work history of 1-2 years for this roleAlthough having a high school diploma or equivalent is mandatory, candidates with a Bachelor's degree or comparable work experience are more desirableResults: Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitudeOwnership: Delivering exceptional customer assistance; working together and nurturing positive, inclusive, and respectful relationships; assuming responsibility for individual actions and outcomesTakes proactive measures to enhance the customer experience; exhibits confidence and bravery in adhering to ethical standards; executes tasks with enthusiasm and a sense of urgencyBenefits:

benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

About Us:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop-from jcp to more than 650 stores in the U.S. and Puerto Rico.