SALES & CLIENT ADVISOR - Scottsdale Fashion Square

YOUR OPPORTUNITY The Sales & Client Advisor significantly contributes to the store sales, by providing Balenciaga signature to all clients, supporting the management team, and representing Balenciaga brand and image. Achieve sales targets, quantitative and qualitative goals and KPIs Deal with and report all situations regarding client requests and complaints to the Management Team Provide high quality feedback regarding clients to the Management Team Closely work with stock team to ensure product availability and meet client requests Keep informed on market, fashion trends and business environment Inspire clients by embodying the Balenciaga behaviors Ensure seamless execution of the omnichannel client journey Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed Give tailor-made advice, listening clients’ expectations and answering requests Maintain display and organization of all areas respecting the visual merchandising standards Execute product presentation guidelines Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values Create and update client portfolio and follow up through Luce app Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance Follow the guidelines provided by HQs regarding the client journey and loyalty program This is an exciting opportunity to join Balenciaga’s Scottsdale Fashion Square team as a Sales & Client Advisor who will drive the business and contribute to the brand philosophy. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.