Summary
Sales Ambassadors curate exceptional in-store experiences by delivering personalized service, product knowledge, and thoughtful styling recommendations. They drive individual and team sales performance through clienteling, outreach, and use of digital tools. The role supports coaching of colleagues, maintains visual standards, and participates in store and community initiatives.
Responsibilities
• Deliver exceptional customer service and personalized styling to build lasting client relationships.
• Drive sales and meet individual KPIs (SPH, data capture) while supporting team sales goals.
• Utilize CRM and digital tools (Polo Connect) for clienteling and outreach.
• Coach and guide Brand Ambassadors to promote customer-centric behaviors and sales techniques.
• Maintain store visual standards and execute company merchandising guidelines.
• Participate in store initiatives, community outreach, and support hiring and training efforts.
Requirements
• Sales experience in a high-volume specialty retail environment preferred.
• Strong communication and interpersonal skills; ability to build relationships with customers and colleagues.
• Ability to stand, walk, operate register, and move around the sales floor for multiple hours.
• Ability to lift and carry up to 30 lbs and climb moderately; ability to work around chemicals.
• Flexible schedule availability including days, evenings, and weekends.
• Experience using digital selling tools and CRM platforms preferred.
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