Sales Advisor North Town Mall

Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer serviceEngage with customers to provide excellent serviceGuide customers through our fashion trends, stories and products in all areas of the storeEffectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiativesRepresent the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store managementGeneral InformationFashion & Trend AwarenessKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencersUse your product and fashion knowledge to share relevant information with customersTeam & DevelopmentRetain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines and legal requirements in all areas of the storeGive and receive feedback with colleagues to learn, develop and support each otherParticipate in onboarding, introduction processes and trainings relevant for your role and future developmentRetail Operations / Visual & Commercial ExecutionComplete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice and processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support garment presentation, execution and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelinesEnsure good stock levels with replenishment routines on the sales floorMaintain in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store)Support opening and closing of the storeFollow all health and safety guidelines and legal requirements applicable to the role and responsibilitiesQualificationsAs a Sales Advisor, you are passionate about fashion and what we create in-storeMotivated by giving customers a great experienceYou should be communicative, creative, curious, motivated, flexible, decisive and action-orientedYou should enjoy working in a collaborative and dynamic environmentYou have sales experience in a dynamic and collaborative environment applicable to the roleExperience working with customer service in fashion, retail or related industriesWhy You’ll Love Working at H&MWe value diverse backgrounds and are committed to inclusive, diverse and equitable workplacesWe are a values-driven organization guided by our seven valuesAccess to colleague resource groups for community and networking opportunitiesInclusive company culture where you can be yourself at workAccess to a large global talent community with career growth opportunitiesComprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community dayEmployee discount on H&M Group brands including H&M, COS, and Other StoriesAdditional InformationJob Status: Hourly, Non-ExemptEEOC Code: SLSCompensation: Sales Associates Pay Rate $17.25 per hourThis job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion. This range may be modified in the future. All employees receive a staff discount card usable on H&M Group brands in stores and online. Diversity dimensions are considered in our recruitment process.