Sales Advisor - Miracle Mile

**Overview:** As a Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store, and actively selling our products. You will use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. **Responsibilities:** • Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote and sell our products to customers • Represent the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers • Use your product and fashion knowledge to share relevant information to customers • Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development • *Qualifications:** • As a Sales Advisor, you will be passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, with a strong desire to learn • Flexible, decisive, and action-oriented • Experience working in a dynamic and collaborative environment • *Benefits:** • We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe • Staff discount card, usable on all our H&M Group brands in stores and online • Inclusion & Diversity: H&M is committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organization • Global benefits: access to comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community • Employee discount at H&M, & Other Stories, and COS • H&M Incentive Program (HIP) • Inclusive and diverse work environment with opportunities for growth and development

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