Sales Advisor - Fashion Retail

**Overview:** As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through our store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. **Responsibilities:** * Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service * Engage and have conversations with customers to provide excellent service * Guide customers through our fashion trends, stories, and products in all areas of the store * Effectively promote and sell our products to customers * Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives * Represent yourself and the H&M brand positively during all customer interactions * Support with commercial or operational actions to reach sales targets with the store management team * Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers * Use your product and fashion knowledge to share relevant information to customers * Retain and share your service, fashion, and store operations knowledge and skills with colleagues * Follow all procedures, routines, and legal requirements in all areas of the store * Complete full garment cycle from unpacking and refill to steaming and ensure good garment care * Operate fitting room and checkout areas according to best practice and processes * Contribute to a clean and tidy sales floor and back of house (including stockrooms) * Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines **Qualifications:** * Passionate about fashion and everything we create in-store * Motivated by giving customers a great experience * Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented * Enjoy working in a collaborative and dynamic environment * Sales experience working in a dynamic and collaborative environment that you can apply to your role * Experience working with customer service in fashion, retail, or other service-related industries **Benefits:** * Competitive hourly rate of $13.50 per hour * Comprehensive benefits inclusive of health insurance, wellness, and family support programs * Company match retirement plan, paid leave programs, and paid time off * Employee discount at H&M, & Other Stories, and COS * Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues * Opportunities for career growth and development within the company * Inclusive and diverse work environment * Staff discount card, usable on all our H&M Group brands in stores and online * Participation in our H&M Incentive Program - HIP