Sales Advisor

OverviewAs a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You will use your fashion and product knowledge to share relevant information for the best customer experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. ResponsibilitiesProvide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer serviceEngage with customers to provide excellent serviceGuide customers through fashion trends, stories and products in all areas of the storePromote and sell our products to customersActively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiativesRepresent the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with the store management teamQualificationsYou Are As a Sales Advisor, you are passionate about fashion and what we create in-storeMotivated by giving customers a great experienceCommunicative, creative and curious, motivated, flexible, decisive, and action-orientedEnjoy working in a collaborative and dynamic environmentHave sales experience in a dynamic and collaborative environment applicable to your roleExperience in customer service in fashion, retail or other service-related industriesBenefitsWe offer attractive benefits with opportunities for development; employees receive a staff discount card usable on H&M Group brands in stores and onlineParticipation in the H&M Incentive Program – HIP; access to a global talent community with career growth opportunitiesWellbeing and comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time offEmployee discount on H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, AfoundAdditional Information