Rosalie's Resale Boutique Store Manager

As the leader of St. Vincent de Paul's ("SVDP") first upscale resale shop, the Boutique Store Manager pioneers a unique retail experience that combines high-quality merchandise, elevated customer service, and mission-driven impact for the Baton Rouge Community. • Team Member Supervision and Leadership • Establish and communicate clear daily sales objective while providing necessary support to enable team and individual achievement of these goals • Ensure consistent communication and adherence to organization policies and procedures; conduct thorough orientation for new team members with clearly defined performance expectations • Conduct systematic performance evaluations to identify development opportunities; provide appropriate coaching and disciplinary actions as required; implement targeted skills training to address performance gaps • Schedule and facilitate regular team meeting to effectively communicate store objectives, performance metrics, and recognize achievements • Monitor and verify accurate time reporting for all team members within the established timekeeping system • Provide oversight and direction to volunteers, ensuring compliance with child and vulnerable adult protection requirements • Implement strategies to increase donation volume to support store inventory needs • Duties as assigned • Store Management/Sales and Marketing • Cultivate a welcoming, customer-focused atmosphere throughout the boutique environment • Engage customers in friendly, professional conversations to offer style and fashion guidance, including coordinating outfits and suggestion complementary items to increase sales • Manage all financial transactions in accordance with organization policies, including daily bank deposits, cash handling procedures, and register reconciliation • Ensure accurate processing and documentation of all payment methods, including cash, card, and voucher transactions (if utilized) • Strategically plan and oversee merchandise receiving and pricing strategies; determine appropriate promotional activities and authorize clearance and other sales as needed • Implement strategic merchandising displays to maximize sales potential; regular refresh product presentations to maintain customer interest and optimize inventory exposure • Develop and propose special sales promotions aligned with local events and seasonal opportunities in coordination with Retail leadership • Prepare and manage store budget forecasts and performance metrics • Achieve or exceed established sales targets and customer donation round-up program goals • Ensure consistent adherence to published store operating hours or special events • Demonstrate flexibility to provide coverage at additional retail locations as operational needs require • Housekeeping • Maintain exceptional standards for cleanliness, organization, and visual appeal throughout all customer-facing and operational areas, including the retail floor, donation processing areas, offices, restrooms, and exterior of store • Maintain facilities are in a safe and working condition • Maintain exceptional safety standards as established by SVDP This job description is a summary of the essential duties and responsibilities of the position. We are an equal opportunity employer, an E-Verify Program participant. ADA Compliant: If you require reasonable accommodation please let us know.