Revival Guest Lead

Altar'd State is a fitness brand dedicated to supporting personal growth and self-realization. The Revival Guest Lead will lead store operations by ensuring exceptional guest service, achieving sales goals, and fostering a positive team environment while managing store activities in the absence of management. Responsibilities • Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Revival service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities • Serves as Manager on Duty when managers are not present • Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation • Creates a learning environment for associates • Addresses guest concerns, coming to resolution when possible, and involving management where appropriate • Shares information and communicates clearly to all levels of the team • Holds self and employees accountable for achievement of financial results and statistical standards • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines • Empowers and involves associates in decision-making processes • Fosters team commitment through support, relationship building, and recognizing individual contributions • Leads by managing through change and adversity • Acknowledges, interacts and builds relationships with guests; creates guest loyalty • Consistently receives positive, unsolicited guest feedback • Communicates effectively with store management and guests • Treats others fairly, with respect, and values differences; does not pass judgment on potential guests • Supports an environment of learning and trust by acting as a positive role model • Ensures attainment of sales and inventory shortage goals • Implements merchandise presentation, restocking and recovery to maximize productivity • Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards • Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals • Controls workflow through successful planning and delegation • Executes task directives within designated timeframes • Completes opening/closing procedures and tasks as directed by management with a guest focus • Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets • Maintains a safe work environment and reports any potential hazards • Participates and assists in the preparation for the stores’ inventory • Participates in store walk-throughs with team, communicating successes and opportunities in key store areas • Communicates effectively with executive team • Recommends ideas to improve standards and processes • Reports to work as scheduled; records time worked accurately by using the time and attendance system; remains flexible to the needs of the business • Receives feedback and fosters dialog around solutions • Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team • Maintains a clean and presentable store environment • Assists in the construction of merchandising and window displays • Represents the brand by adhering to appropriate standards of dress and grooming Skills • Must be 20 years of age • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently • May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location • Must be able to lift and carry 30 pounds regularly without assistance • Previous retail or hospitality experience preferred Benefits • Competitive base pay • Paid Time Off • Generous associate discount • 401k with company match • Advancement opportunities