Do you love . investigating and problem solving? Are you energized by . Provides professional customer contact regarding Corporate Refund Requests and maintains detailed notes within the Corporate Refund system Researches all daily-generated Corporate Refunds using all systems available May need to partner with Team Lead on decision in escalated or unfamiliar situations Decide the outcomes of majority of the incidents that affect customer service regarding payment/rejection of Corporate Refunds without support after six months in position Prepares and sends out letters to customers involving KMRC resolutions to Corporate Refunds Assist in maintaining all team email inboxes Provides District Loss Prevention Managers and Loss Prevention Supervisors information regarding Corporate Refunds
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