We seek a Customer Service Supervisor with significant retail experience to oversee store operations, lead the customer service team, and ensure exceptional service delivery in a fast-paced retail environment. Key Responsibilities • Team Leadership and Supervision: • Supervise and lead the customer service team, including scheduling, training, and performance management. • Mentor and develop junior staff, providing guidance on customer service best practices and operational procedures. • Customer Service Excellence: • Oversee the delivery of personalized customer service, ensuring high standards are met. • Reporting and Communication: • Provide regular updates and reports to the store manager on team performance, operational issues, and customer feedback.
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