Retail Support Associate - Ready to Wear, Scottsdale Fashion Square - Full Time

Be part of an amazing story Macy’s is more than just a store. Greet and assist customers, recommend items, assist customers with locating product and upsell Leverage apparel product knowledge to increase sales by educating and assisting the customer in the fitting room Demonstrate full understanding of store products, services, loyalty programs Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need Achieve goals on a daily/weekly basis Sales Support: Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare Maintain selling floor presentation following company merchandise directives Ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Skills You Will Need Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments Collaboration: Partnership with the total team to drive sales and deliver the customer experience Who you are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Enjoy meeting people, learning about them, and sharing information Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics You can handle electronic devices with no problem Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Essential Physical Requirements You Will Perform Prolonged periods (at least two consecutive hours) of standing/walking around the store or department Frequent use of computers and handheld electronic equipment This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders Reaching, including above eye level, crouching, kneeling, stooping and color vision Lifting and moving items weighing up to 30lbs. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.