What We Can Offer You Greet and assist customers, recommend items, assist customers with locating product and upsell • Leverage apparel product knowledge to increase sales by educating and assisting the customer in the fitting room Demonstrate full understanding of store products, services, loyalty programs • Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion • Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need • Achieve goals on a daily/weekly basis • Sales Support: Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented • Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare • Maintain selling floor presentation following company merchandise directives • Ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor • Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.
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