About Gap The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. • All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience. • Support sales leader during (non-peak) hours, with the customer as the primary focus • Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner • Build and share expertise in the product lifecycle • Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists • Leverage omni-channel to deliver a frictionless customer experience.
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