People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. We've built our brand on staying true to our roots while always being out in front of what's next. About the role You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Consistently treat all customers and employees with respect and contribute to a positive work environment.Promote customer loyalty by educating customers about our loyalty programs.All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.Support sales leader during (non-peak) hours, with the customer as the primary focusSupport the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient mannerBuild and share expertise in the product lifecycleSupport completion of work before or after the store operating hours, inclusive of opening and/or closing checklistsLeverage omni-channel to deliver a frictionless customer experience.Ensure all compliance standards are met.Who you are
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