Retail Store Supervisor

Overview We are seeking a motivated and dependable Store Supervisor to oversee the daily operations of our thrift store. Duties • Supervise and support store associates • Open and close the store, including cash handling and daily reporting • Monitor and maintain merchandise presentation and store cleanliness • Coordinate the intake, sorting, pricing, and placement of donated goods • Assist in training new staff and providing ongoing coaching and feedback • Manage inventory levels and coordinate with suppliers to re-stock store • Handle customer inquiries, concerns, and returns professionally • Work with management to meet or exceed sales goals and KPIs • Greet customers warmly and assist them in locating products within the store. • Operate cash registers and point-of-sale (POS) systems efficiently, ensuring accurate transactions. This is a smaller store, and we've found that our team operates most effectively when everyone is flexible and able to take on multiple roles. Skills • Leadership & Team Management • Leads by example with honesty and professionalism • Takes responsibility for store performance and team conduct • Ability to motivate, guide, and support staff and volunteers • Delegates tasks effectively and resolves conflicts professionally • Customer Service Excellence • Delivers a positive shopping experience • Handles complaints and feedback with empathy and efficiency • Communication Skills • Clearly communicates expectations, policies, and goals • Active listener who can give and receive feedback constructively • Organizational Skills • Manages daily operations, schedules, and inventory effectively • Keeps the store clean, safe, and well-stocked • Problem-Solving Ability • Quickly identifies and resolves issues in staffing, sales, or logistics • Thinks critically and makes decisions under pressure • Sales & Goal Orientation • Understands sales strategies and KPIs • Works to boost store performance and hit revenue targets • Inventory & Merchandising Knowledge • Oversees donation intake, sorting, and display strategies • Keeps merchandise organized and appealing • Cash Handling & POS Proficiency • Accurately handles cash, credit transactions, and end-of-day reports • Comfortable using point-of-sale and basic retail software • Adaptability & Flexibility • Responds well to unexpected changes in staffing, inventory, or store needs • Can pivot between tasks and roles as needed • Integrity & Accountability