Retail Store Operations Lead

Retail Store Operations Lead


Schedule: Part-time


Compensation: $17.00–$21.00 per hour (DOE)


Location: Reno, NV

We’re growing our team and looking for a motivated Retail Operations Supervisor to support daily store operations and customer service excellence. This role is ideal for someone who enjoys working in a fast-paced retail environment and helping create a positive shopping experience.

What’s In It for You


Paid Sick Time
Employee Merchandise Discounts
Supportive Team Environment
Opportunities for Skill Development and Growth

Work World employees are unique individuals whose varied talents and experiences bring value to our customers. The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.

What You’ll Be Doing:


Provide customers with accurate information about store products and available services
Support customer inquiries and requests both in person and by phone
Handle daily store opening and closing procedures
Oversee and coordinate sales floor activities to ensure efficient operations
Welcome customers and deliver courteous, professional assistance
Keep the sales floor, stock areas, and displays clean and well-organized at all times
Process customer purchases accurately, including payments and receipt issuance
Monitor stock levels and replenish merchandise as necessary
Carry out additional responsibilities assigned by store management

What You’ll Need:


1–2 years of retail or customer service experience preferred
Prior sales, leadership, or supervisory experience is a plus
Availability to work evenings, weekends, and holidays as needed
Strong customer service, communication, and basic math skills
High attention to detail with the ability to maintain a professional appearance
Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
Valid driver’s license required; bilingual skills are a plus

Who We Are:


Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 30+ stores under the Work World, Shoeteria and Whistle Workwear brand names in California, Nevada, and Washington. We sell boots, apparel, scrubs, and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more.


We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of honesty, respect, and integrity, and require each employee to demonstrate these values.

What It’s Like Working Here


Our stores operate with collaborative and team-oriented environments where employees can contribute directly to store success and daily operations.

What You’ll Learn


Leadership and organizational skills
Retail sales and merchandising practices
Customer service and communication techniques
Strategies for handling fast-paced retail situations
Relationship-building skills with customers and team members