Retail Store Leader

About Citi Trends

Citi Trends is a premier off-price value retailer specializing in apparel, accessories, and home trends. We are committed to providing exceptional style and great brands at unbeatable prices.

As we expand, we are investing in our stores, teams, and leadership. Our success hinges on robust store leadership, exceptional customer service, and a dedication to developing talent within our communities.

Position Overview

As a Retail Store Leader, your primary responsibility will be to drive store performance, oversee team leadership, and execute operational strategies effectively. You will manage daily operations, boost sales and profitability, and ensure an outstanding customer experience while nurturing a high-performing team.

This opportunity is perfect for skilled retail managers who excel in dynamic environments, embrace accountability, and are results-oriented.

Key Responsibilities

Lead daily store operations to consistently meet sales and profitability goals while maintaining high customer experience standards.Analyze sales performance and implement strategies to maximize results and identify growth opportunities.Maintain strict financial controls, including payroll oversight, shrink management, and expense monitoring.Ensure effective inventory management, accurate transactions, and compliance with loss prevention protocols.Uphold all Citi Trends operational policies and standards.Team Leadership & Development

Recruit, interview, onboard, train, and, if necessary, counsel or terminate associates according to company policy and legal standards.Supervise staff engaged in sales, inventory management, cash handling, and customer service.Maintain adequate staffing levels to support operational efficiency and performance.Provide continuous coaching, feedback, and performance evaluations to advance the skills of store associates.Customer Experience & Compliance

Ensure customers always receive exceptional service in a safe, organized, and inviting environment.Reinforce adherence to company policies, procedures, and loss prevention measures.Guarantee the uniform execution of visual, operational, and merchandising standards.Address customer feedback and concerns swiftly and professionally.Perform additional duties and responsibilities as assigned to support store operations and business needs.Qualifications

High school diploma or equivalent required.3-5 years of experience in a Store Manager or equivalent retail leadership position.5-7 years of overall retail experience preferred.Demonstrated strong communication, organizational, and leadership skills.Ability to maintain a flexible schedule, including evenings and weekends.Proficient in basic math and calculations, including percentages.Key Competencies

Store Leadership & AccountabilityRecruiting & Talent DevelopmentSales & Profit ManagementOperational Excellence & ComplianceCustomer-Focused ExecutionTime Management & PrioritizationAdaptability in a Fast-Paced Retail EnvironmentWhy Join Citi Trends?

Citi Trends offers a vibrant environment to build a rewarding retail management career. We are committed to promoting from within and nurturing leaders who take initiative. We provide competitive pay and a comprehensive benefits package, including health and dental insurance, paid vacation, a 401(k) plan, training, and opportunities for career advancement.

If you are ready to lead a store, cultivate strong teams, and make a meaningful impact in your community, Citi Trends is the perfect place for you.

Equal Employment Opportunity

Citi Trends is an equal opportunity employer and strictly prohibits discrimination and harassment of any kind in alignment with applicable federal, state, and local laws.