Retail Store Leader

About Citi Trends

Citi Trends is a prominent off-price value retailer, specializing in apparel, accessories, and home trends. Our mission is to provide exceptional style and quality brands at outstanding prices.

We are committed to growth and investment in our stores, our employees, and our leaders. Our success is driven by effective store management, a dedication to customer experience, and a strong focus on nurturing talent from within our communities.

Position Summary

As a Retail Store Leader, you will take charge of all facets of store performance, team leadership, and operational execution. Your responsibilities will include overseeing daily store operations, driving sales and profitability, ensuring a positive customer experience, and developing a high-performing store team. This position is perfect for seasoned retail leaders who excel in dynamic environments, foster accountability, and take ownership of outcomes.

Summary of Key Responsibilities

Store Operations & Performance

Lead daily store operations to consistently achieve sales goals, profitability targets, and customer experience standards.Monitor sales performance and implement strategies to enhance results and address areas for improvement.Manage financial controls, including payroll, shrink prevention, and operating expenses.Ensure accurate inventory controls and compliance with shrink prevention practices.Adhere to all Citi Trends operational policies and procedures.Team Leadership & Staffing

Recruit, interview, hire, onboard, coach, and, if necessary, counsel or terminate associates in line with company policies and legal requirements.Direct and supervise associates involved in sales, inventory management, cash handling, and customer service.Maintain optimal staffing levels to support store operations and performance.Provide continuous coaching, feedback, and performance evaluation for store associates.Customer Experience & Compliance

Ensure customers receive exceptional service in a safe, organized, and welcoming environment.Enforce adherence to company policies, procedures, and loss prevention standards.Ensure consistent implementation of merchandising, operational, and visual standards.Promptly and professionally address customer concerns.Perform additional duties and responsibilities as assigned to meet store operations and business needs.Qualifications

High school diploma or equivalent is required.3-5 years of experience as a Store Manager or in a similar retail leadership role.5-7 years of overall retail experience is preferred.Strong skills in communication, organization, and people leadership.Flexibility to work a varied schedule, including nights and weekends.Capable of performing basic math calculations, including percentages.Key Competencies

Store Leadership & AccountabilityHiring, Recruiting & Talent DevelopmentSales & Profit Performance ManagementOperational Excellence & ComplianceCustomer-Focused ExecutionTime Management & PrioritizationAdaptability in a Fast-Paced Retail EnvironmentWhy Join Citi Trends

Citi Trends offers an exciting opportunity to build a rewarding career in retail management. We are committed to promoting from within and developing leaders who are proactive. We provide competitive pay and a comprehensive benefits package, including health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for ongoing career growth. If you're ready to lead a store, build effective teams, and create a positive impact in your community, Citi Trends is the perfect place for you!

Equal Employment Opportunity

Citi Trends is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind in compliance with applicable federal, state, and local laws.