Retail Store Leader

About CITITRENDS

CITITRENDS is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.

We are excited to grow and invest in our stores, our people, and our leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within our communities.

Position Summary

As a Retail Store Leader, you will lead all aspects of store performance, people leadership, and operational execution. This includes overseeing daily store operations, driving sales and profitability, and ensuring a positive customer experience while building, coaching, and developing a high-performing store team.

This role is perfect for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.

Summary of Key Responsibilities

Store Operations & Performance

Lead daily store operations to consistently achieve sales goals, profit objectives, and customer experience standards.Monitor sales performance and take proactive steps to drive results and identify opportunities.Maintain financial controls, including payroll management, shrink control, and operating expenses.Ensure proper inventory controls and compliance with loss prevention standards.Uphold all CITITRENDS operational policies, procedures, and standards.Team Leadership & Staffing

Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates according to company policies and legal guidelines.Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.Maintain appropriate staffing levels to support store operations and performance.Provide ongoing coaching, feedback, and performance management to develop store associates.Customer Experience & Compliance

Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment.Reinforce adherence to company policies, procedures, and loss prevention standards.Ensure consistent execution of merchandising, operational, and visual standards.Address customer concerns professionally and promptly.Perform additional duties as assigned to support store operations and business needs.Qualifications

High school diploma or equivalent required.3-5 years of experience as a Store Manager or equivalent retail leadership role.5-7 years of overall retail experience preferred.Strong communication, organizational, and people leadership skills.Ability to work a flexible schedule, including nights and weekends.Ability to perform basic math calculations, including percentages.Key Competencies

Store Leadership & AccountabilityHiring, Recruiting & Talent DevelopmentSales & Profit Performance ManagementOperational Excellence & ComplianceCustomer-Focused ExecutionTime Management & PrioritizationAdaptability in a Fast-Paced Retail EnvironmentWhy Join CITITRENDS

CITITRENDS offers a fantastic opportunity to build a rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We provide competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth.

If you are ready to lead a store, build strong teams, and make a meaningful impact in your community, CITITRENDS is the perfect place for you!

Equal Employment Opportunity

CITITRENDS is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.