Retail Shift Supervisor

Customer Sales & Profit play a pivotal role in determining the financial performance and sustainability of a company • Your primary task is to ensure the complete customer journey within your store is curated to match international standards for visual and commercial aspects • Promoting a positive perception of yourself and the H&M brand during customer engagements • It's vital to acknowledge and manage the strengths within your department while actively identifying and responding to commercial opportunities for continued progress • Formulate and analyze sales and budget targets, devising strategies to improve achievement outcomes • Ensure that customer support is provided in every area of the store, and equip your team with the ability to actively promote and sell products to clients • Your team demonstrates a strong commitment to promoting our Customer Loyalty App, Hello Member, and sustainability initiatives in our stores • Guide your team in managing the department's finances in a cost-effective manner • Follow the designated guidelines for fitting room operations and checkouts, encompassing transactional tasks, returns, and item exchanges • Ensure the accurate handling of all administrative responsibilities for both personnel and operations Team & Development • Responsible for the staffing process, onboarding procedures, performance assessments, and professional development of the team in the store • Establish and execute performance evaluations and succession arrangements to cater to the business and team requirements adequately • Hold firm to and share your understanding and talents with your team • Strategic planning and harmonious teamwork with the in-store Visual Merchandiser team are key factors in achieving successful collaboration and impactful visual displays • Take part in feedback discussions with colleagues to develop skills, broaden knowledge, and offer backing to one another • Accountable for ensuring the team's plans and schedules are efficiently organized • Periodic engagement with store team members to keep them in the loop, energize their efforts, and kindle their drive with regular touchpoints and meetings • Maintain the implementation of all protocols, routines, and legal requirements throughout the entire store • Participate in the onboarding and introduction procedures, training modules, and courses that are applicable to your role and career advancement Working at H&M delivers a host of advantages that make it a desirable workplace • At our core, we prioritize the inclusivity of various backgrounds such as race, ethnicity, gender, age, religion, sexual orientation, and disability • As an organization, we attribute our sustained success over 75 years to our unwavering dedication to the 7 values that define our identity and shape our philosophy • Participating in our Colleague Resource Groups (CRGs) gives you the chance to connect with colleagues and discover networking possibilities within the community • At our company, you are supported in expressing your unique self while fulfilling your job responsibilities • Interact with a large worldwide pool of skilled professionals, where there are no limits to career advancement and ambitions • We believe in supporting your overall wellbeing and offer comprehensive benefits, inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community • Use our employee benefits to express your style through shopping at H&M, & Other Stories, and COS Retail Shift Supervisor Benefits: In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.