Retail Service Leader

Description:

As a Retail Service Leader at Ross Stores, you will take the helm of daily operations, driving both team performance and the customer experience. This role is designed for a proactive leader who thrives in a fast-paced environment and is passionate about mentoring a diverse group of associates to achieve collective success.

Qualifications:

At least five years of leadership experience within a retail or high-volume service environment.Strong interpersonal skills with a proven ability to coach, inspire, and manage a large team.Expertise in organizational planning, including the ability to delegate tasks and manage complex schedules.Proficiency in English and the ability to exercise sound independent judgment in high-pressure situations.Flexibility to work a variety of shifts, including nights and weekends, to support business needs.Physical capability to remain on your feet for the duration of a shift and lift up to 25 lbs.Benefits:

Career growth: We develop industry leading talent because Ross grows when our people grow.Success: Join a winning team that pursues excellence while learning and evolving.Teamwork: Collaborate with peers to solve difficult problems and implement effective solutions.Inclusion: Be part of a culture that celebrates diverse backgrounds, identities, and unique ideas.Stability: Work for a Fortune 500 company with 2023 revenues of $20.4 billion and a massive national footprint.Continuous learning: Access to ongoing development opportunities and professional training.Responsibilities:

Oversee the comprehensive operations of the store to ensure all company best practices are executed flawlessly.Direct the recruitment, onboarding, and professional development of the assistant management team and hourly associates.Manage store finances by controlling payroll hours, monitoring controllable expenses, and analyzing performance reports.Supervise the flow of inventory from the stockroom to the sales floor, ensuring merchandise is processed urgently and organized attractively.Maintain a safe and welcoming environment for both guests and staff by upholding strict security and safety protocols.Drive customer loyalty by modeling professional service standards and ensuring the "treasure hunt" experience is easy to navigate.Administer personnel policies fairly, handling performance coaching and conflict resolution with professionalism and integrity.Coordinate the annual inventory process and implement loss prevention strategies to meet store shortage targets.