About the position
As a Macy’s Women's Clothing Selling Support colleague, you’ll help customers express their personal style and turn fashion into a source of inspiration. With a passion for hospitality, an eye for trends, and strong product knowledge, you’ll create meaningful connections through genuine, engaging conversations. You’ll actively circulate the sales floor to understand each customer’s needs, share the benefits of our loyalty programs, and guide them through a seamless shopping journey from start to finish. In addition to delivering exceptional service, you’ll help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to ensure a polished, shop-ready environment.\n\nThis role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.
Responsibilities
Help customers express their personal style and turn fashion into a source of inspiration.Create meaningful connections through genuine, engaging conversations.Actively circulate the sales floor to understand each customer’s needs.Share the benefits of our loyalty programs.Guide customers through a seamless shopping journey.Maintain merchandise standards.Support fitting room and sales floor upkeep.Assist with fulfillment to ensure a polished, shop-ready environment.Keep the shopping space clean, organized, and inviting.Greet teammates with a warm hello.Ensure the sales floor is clean, organized, and prepared for customers.Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.Engage, educate, and sell with confidence.Offer a warm welcome, make eye contact, and create friendly, personal conversations to create customer relationships.Maintain a shoppable space by recovering the floor and fitting rooms.Update signs and pricing.Support any needed merchandise moves.Share Loyalty program benefits.Make sure customers have all they need.End interactions with a sincere thank-you.Support one another with honesty, care, and collaboration.Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results.Requirements
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityUnderstand and communicate effectively with customers, co-workers, and supervisorsRead and understand employment policies and safety rules/procedures in EnglishBe comfortable communicating and collaborating with customers and colleaguesMeeting daily sales goal challengesResponsible for acquiring new customers by opening credit accounts and sharing loyalty benefitsEnjoy meeting people, learning about them, and sharing informationResourceful and eager to start a new venture and can adapt to changing prioritiesCan work on your own but are great with team dynamicsCan handle electronic devices with no problemNice-to-haves
Passion for hospitalityEye for trendsStrong product knowledgeBenefits
Competitive payComprehensive health and wellness coverage401(k) matchPaid time offEight paid holidaysContinuous learningLeadership developmentMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial advice
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