About the position
As a Macy’s Women's Clothing Selling Support colleague, you’ll help customers express their personal style and turn fashion into a source of inspiration. With a passion for hospitality, an eye for trends, and strong product knowledge, you’ll create meaningful connections through genuine, engaging conversations. You’ll actively circulate the sales floor to understand each customer’s needs, share the benefits of our loyalty programs, and guide them through a seamless shopping journey from start to finish. In addition to delivering exceptional service, you’ll help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to ensure a polished, shop-ready environment. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves. They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Responsibilities
Help customers express their personal style and turn fashion into a source of inspiration.Create meaningful connections through genuine, engaging conversations.Actively circulate the sales floor to understand each customer’s needs.Share the benefits of our loyalty programs.Guide customers through a seamless shopping journey from start to finish.Maintain merchandise standards.Support fitting room and sales floor upkeep.Assist with fulfillment to ensure a polished, shop-ready environment.Keep the shopping space clean, organized, and inviting.Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.Engage, educate, and sell with confidence.Offer a warm welcome, make eye contact, and create friendly, personal conversations to create customer relationships.Recover the floor and fitting rooms.Update signs and pricing.Support any needed merchandise moves.Share Loyalty program benefits.Ensure customers have all they need.End interactions with a sincere thank-you.Support one another with honesty, care, and collaboration.Strive to improve every day.Take pride in work.Achieve sales goals.Learn from each other to deliver individual and store results.Meet daily sales goal challenges.Acquire new customers by opening credit accounts and sharing loyalty benefits.Requirements
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityUnderstand and communicate effectively with customers, co-workers, and supervisorsRead and understand employment policies and safety rules/procedures in EnglishBe comfortable communicating and collaborating with customers and colleaguesMeeting daily sales goal challengesResponsible for acquiring new customers by opening credit accounts and sharing loyalty benefitsEnjoy meeting people, learning about them, and sharing informationResourceful and eager to start a new venture and can adapt to changing prioritiesCan work on your own but are great with team dynamicsCan handle electronic devices with no problemTalkingLiftingConstant movingStanding for at least two consecutive hoursLifting at least 25lbs.StoopingKneelingCrouchingClimbing laddersReaching, including above eye levelClose visionColor visionDepth perceptionFocus adjustmentFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsNice-to-haves
Passion for hospitalityEye for trendsStrong product knowledgeBenefits
Competitive payComprehensive health and wellness coverage401(k) matchPaid time offEight paid holidaysContinuous learning and leadership developmentColleague Resource GroupsVolunteer opportunitiesMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial advice
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