About the position
As a Macy’s Women's Clothing Selling Support colleague, you’ll help customers\nexpress their personal style and turn fashion into a source of inspiration. With\na passion for hospitality, an eye for trends, and strong product knowledge,\nyou’ll create meaningful connections through genuine, engaging conversations.\nYou’ll actively circulate the sales floor to understand each customer’s needs,\nshare the benefits of our loyalty programs, and guide them through a seamless\nshopping journey from start to finish. In addition to delivering exceptional\nservice, you’ll help maintain merchandise standards, support fitting room and\nsales floor upkeep, and assist with fulfillment to ensure a polished, shop-ready\nenvironment.\n\nThis role goes far beyond just being a cashier. Here, the customer is at the\nheart of everything we do - every day, all day. If you're passionate about\nselling, reaching goals, working as a team, and creating amazing experiences\nthrough genuine hospitality, this could be the perfect fit for you! You’ll also\nhelp keep the shopping space clean, organized, and inviting so every customer\nfeels welcome the moment they walk in.\n\nHow our Selling Colleagues spend their day…\n\n Our colleagues begin each day energized and ready to make an impact. They\n wear their name badge with pride, greet teammates with a warm hello, and help\n ensure the sales floor is clean, organized, and prepared for customers.\n Before getting started, they review their sales goals, learn about new\n arrivals and top-selling items, and stay up to date on current trends and\n promotions - so they’re fully informed and ready to engage, educate, and sell\n with confidence.\n On the floor, they focus on the customer - offering a warm welcome, making\n eye contact, and creating friendly, personal conversations to create customer\n relationships to bring the customers back.\n Throughout the day, they maintain a shoppable space by recovering the floor\n and fitting rooms, updating signs and pricing, and supporting any needed\n merchandise moves.\n They always Finish Strong - sharing our Loyalty program benefits, making sure\n customers have all they need, and ending with a sincere thank-you, often\n walking the package around and using the customer’s name. \n We believe service starts with each other - supporting one another with\n honesty, care, and collaboration so we can better serve our customers and\n communities.\n And we know that excellence is a journey - we strive to improve every day,\n take pride in our work, achieve sales goals and learn from each other to\n deliver individual and store results.\n\nFull-time colleagues are typically scheduled to work 30 or more hours per week,\nwhile part-time colleagues are typically scheduled 12-24 hours per week. All\nschedules contain weekend shifts as part of the requirements. Hours are\ndependent on business needs and colleague availability. Information regarding\nhours per week needed for benefit eligibility purposes can be found here\n[https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf].
Responsibilities
Actively circulate the sales floor to understand each customer’s needsShare the benefits of our loyalty programsGuide customers through a seamless shopping journey from start to finishMaintain merchandise standardsSupport fitting room and sales floor upkeepAssist with fulfillment to ensure a polished, shop-ready environmentRecovering the floor and fitting roomsUpdating signs and pricingSupporting any needed merchandise movesRequirements
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityMust be able to: Understand and communicate effectively with customers, co-workers, and supervisorsRead and understand employment policies and safety rules/procedures in EnglishBe comfortable communicating and collaborating with customers and colleaguesMeeting daily sales goal challengesResponsible for acquiring new customers by opening credit accounts and sharing loyalty benefitsEnjoy meeting people, learning about them, and sharing informationResourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamicsYou can handle electronic devices with no problemThis position requires talking, lifting, constant moving, standing, and reaching with arms and hands.Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye levelRequires close vision, color vision, depth perception, and focus adjustmentFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsBenefits
Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial advice
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