Retail Selling Support Associate - Womens Clothing, Biltmore Fashion Park - Part Time

About the position

As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style and make fashion inspiring. With a focus on hospitality, product knowledge, and current trends, you engage customers in genuine conversations, identify their needs, explain loyalty program benefits, and guide them through a seamless shopping experience. You support sales goals and customer acquisition, while helping maintain merchandise standards, fitting rooms, and the sales floor and assisting with fulfillment to keep the department clean, organized, and ready for customers.\n\nSelling colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, build relationships through personal service, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another through honest, caring collaboration and continually work to improve and achieve individual and store results.\n\nThis is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Schedules include weekend shifts, and availability is needed for days, evenings, weekends, and holidays.

Responsibilities

Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.Use product knowledge, trend awareness, and information about new arrivals, top-selling items, and promotions to educate customers and support sales.Share loyalty program benefits and acquire new customers by opening credit accounts.Work toward daily sales goals and contribute to individual and store results.Maintain a clean, organized, shoppable sales floor and fitting rooms by recovering the space, updating signs and pricing, and supporting merchandise moves.Assist with fulfillment and help maintain merchandise standards.Ensure customers have what they need and end interactions with a sincere thank-you.Collaborate with colleagues and contribute to continuous improvement.Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.Ability to communicate effectively with customers, coworkers, and supervisors.Ability to read and understand employment policies and safety rules and procedures in English.Comfort communicating and collaborating with customers and colleagues.Ability to meet daily sales goal challenges.Interest in meeting people, learning about them, and sharing information.Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.Comfort using electronic devices.Ability to talk, lift, move constantly, stand, and reach with arms and hands.Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.Close vision, color vision, depth perception, and focus adjustment.Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.Benefits

Competitive pay and benefitsComprehensive health and wellness coverage401(k) matchPaid time offEight paid holidaysContinuous learning and leadership developmentColleague Resource GroupsVolunteer opportunitiesMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal and financial advice