RETAIL SALES SPECIALIST

You’ll be leading the sales floor, and working closely with Sales Specialists in an effort to provide an exceptional customer experience. What you will do – Develop a deep knowledge and understanding of our product, technology and brand image – Lead demonstrations, calibrations and workouts with both scheduled and walk-in guests – Lead conversations to figure out each individual guests specific needs/fitness goals and educate them on how we can support their unique fitness journey – Deliver on and exceed sales goals – Maximize sales through exceptional customer relationships and impactful in-store service – Maintain guest information, preferences and feedback using established sales systems (Salesforce) – Conduct phone and/or email outreach to new clients to communicate updates and follow-ups – Maintains an organized and clean sales floor area with an attention to detail – Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, customer service, and floor coverage. – Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, customer nurture cycle, and in-store experience. – You unpack boxes for inventory as required (boxes can weigh 5 – 30 lbs Who You Are – 2+ years sales experience in retail, fitness, service or hospitality industries. You’re organized, and you follow through on next steps – Flexibility to work a standard retail schedule, including evenings, weekends and holidays – Proficiency with Apple Products, Google Suite, and Salesforce a plus – Applicants are a minimum of 18 years of age Extra Credit – Fitness industry experience – Luxury or high-end product experience