Retail Sales & Ecommerce Operations Associate (Part-Time) - Designer Apparel

Love Launch — Richmond Heights, MO

Love Launch is a hybrid boutique specializing in independent designer fashion. We combine a growing e-commerce business with a highly curated in-store shopping experience, and we're looking for someone who enjoys balancing both.

We believe clothing can be transformative—helping people feel confident in their own skin. As the 2024 Pop Local Contest Winner, we're building something intentional, personal, and continually evolving.

We're a locally owned small business with a global reach; which means every task done by every person matters. Whether you're helping a customer find the perfect piece, organizing inventory, uploading products online, or fulfilling an order, your work directly supports the growth of the business. We're looking for someone who enjoys taking ownership, notices what needs to be done, and understands that great operations create great sales.

If you're someone who prefers a narrow focus, this probably isn't the right fit. We value people who can understand an objective, think critically, adapt to changing priorities, and make thoughtful decisions while answering questions when needed. The ideal candidate enjoys learning, takes initiative, and understands that every role in the business contributes to creating exceptional customer experiences and driving sales.

About the Role

As a member of our sales and operations team, you'll move between retail sales, ecommerce operations, merchandising, inventory management, and customer service throughout your shift. You also spend time behind the scenes, solving problems and making the selling process smooth whether it is online or in store.

When you're not assisting customers in our Clayton boutique, you may help audit and manage online product listings, fulfill and ship orders, maintain inventory accuracy, organize back-of-house operations, and support merchandising projects. You'll work closely with the founder and co-workers to ensure our physical and online stores operate as one seamless customer experience.

Success in this role isn't just about completing tasks—it's about understanding how each task supports sales, strengthens the customer experience, and helps Love Launch continue to grow.

Responsibilities

Add and update product listings in Wix (images, descriptions, pricing, inventory)
Organize and maintain stock room and back-of-house systems
Assist with tagging, steaming, and preparing merchandise for online and store sales
Assist in retail, everyday interactions and provide a warm environment that reflects the stores mission
Pick, pack, and ship online orders accurately and efficiently
Track supplies and inventory levels and be proactive about those needs
Photograph or record short product clips for online listings & social platforms
Maintain a clean, organized, and efficient workspace
Support in-store as needed
Operate iOS systems accurately for transactions including credit card processing, shipping and receipts

Love Launch hires with long-term potential in mind. While this position begins part-time, we're looking for people capable of making a meaningful impact on the business.

Team members who consistently perform at an Above Target level, demonstrate ownership, and contribute to the growth of the business over time may be considered for expanded responsibilities and full-time opportunities as business needs and individual interest align.

QualificationsRequired

Comfortable using Mac computers, iPhone, and iPad. Love Launch runs on Apple devices, and candidates must be able to navigate a MacBook confidently on day one.
Strong written and verbal communication skills, with the ability to give efficient, complete responses in conversation and in writing.
Excellent organization and attention to detail, with the ability to prioritize multiple responsibilities.
Able to manage time well, and complete objectives independently.
Strong judgment and critical thinking, with the confidence to solve problems, make thoughtful decisions, and ask questions when needed.
Understands that all tasks: merchandising, inventory management, time management, ecommerce, and customer service, contribute to sales and business growth.
Comfortable learning and using new technology, including AI tools, ecommerce platforms, and digital business applications.
Thinks in terms of outcomes rather than simply completing assigned tasks.

Preferred

Experience in retail sales, boutique retail, inventory management, retail operations, or store leadership.
Experience with ecommerce platforms such as Wix, Shopify, or similar systems.
Experience with inventory accuracy, receiving merchandise, stockroom organization, merchandising, or order fulfillment.
Experience using Square, Google Workspace (Gmail, Google Calendar), Zoom, and other cloud-based tools.
Familiarity with product photography, visual merchandising, or simple content creation for online retail.
Demonstrated initiative, including improving processes, identifying opportunities, or taking ownership beyond assigned tasks.
Leadership experience, including supervising, training, mentoring, or coordinating small teams, is a plus but not required.
Genuine interest in independent designer fashion, excellent customer service, and helping grow a small business.

The Ideal Candidate

The ideal candidate thinks beyond completing tasks. They notice what needs to be done, work with purpose, and understand how strong operations create great customer experiences and drive sales. They take pride in quality work, contribute ideas for improvement, and are excited to grow with a developing business. All qualities that ultimately drive sales.

They are comfortable balancing changing priorities, moving between retail sales, ecommerce, inventory management, and merchandising throughout the day without losing attention to detail. Rather than waiting for direction, they notice what needs to be done, take appropriate action, and communicate when collaboration or clarification is needed.

This position is ideal for someone interested in retail management, inventory management, ecommerce operations, or growing with a small business where increased responsibility is earned through initiative and performance.

Pay: $15.00 - $19.00 per hour

Benefits:

Employee discount
Flexible schedule

Application Question(s):

When was the last time you used a Mac Computer?
What ecommerce platforms have you used?
What do you look forward to doing in the position?
Because we're a small business with limited workstations, are you comfortable occasionally using your own laptop for computer-based work if needed? We provide the equipment necessary to perform the job, but flexibility is helpful as we continue to grow.

Work Location: In person