Retail Sales Consultant

Job Summary:

Your accountability lies in aiding the growth of profitable sales by executing Enterprise Fulfillment and jcp activities, with a focus on enhancing Customer Service & Sales, Enterprise Fulfillment, jcp operations, and overall operational effectiveness.

Primary Responsibilities:

Customer Service & Sales: Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.Managing Enterprise Fulfillment entails overseeing the systems application, picking merchandise orders, and ensuring their completion acknowledgment within the system. It also involves accurately packaging orders as per packaging requirements and timelines, along with timely processing of Ship from Store and Buy Online Pickup in Store functions.Committing to the systematic completion of tasks, individuals assist in the smooth functioning of jcp's operational processes.Assists merchandise associates/assistants in replenishing store supplies or independently restocks merchandise from existing inventory; participates in the annual stocktaking process.Performance Standards: Ensures a consistent alignment with established performance metrics, which include elements such as reducing shrinkage, prioritizing safety measures, integrating Omnichannel strategies, enhancing customer service experiences, boosting profitability, optimizing productivity, and maintaining punctual attendance.

Core Competencies & Accomplishments:

Candidates should have prior work experience totaling 1-2 yearsWhile a high school diploma or its equivalent is obligatory, individuals with a Bachelor's degree or relevant work background are preferred for this education-related roleResults are obtained by addressing challenges and implementing intelligent choices that enhance sales, profitability, and customer satisfaction. Tasks are executed with effectiveness and efficiency, and individuals maintain themselves to a high level of accountability to achieve outcomes. They exhibit a quick adaptation to shifting situations with enthusiasm and a positive dispositionOwnership: Delivering exceptional customer support; cooperating and developing positive, inclusive, and respectful relationships; taking responsibility for individual actions and resultsInitiates efforts to improve the customer experience proactively; demonstrates confidence and courage in making ethical choices; executes tasks with enthusiasm and a sense of immediacyBenefits:

benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

About Us:

JCPenney serves as a primary shopping destination for a wide demographic of American families who are part of the workforce. Driven by inclusivity, the company's merchandise selection caters to customers' routine needs and encourages them to celebrate memorable occasions with sophistication, excellence, and cost-effectiveness. With a global workforce of 50,000 individuals, JCPenney is dedicated to accommodating customer preferences, offering shopping options that suit their requirements, whether in physical stores or online, through a network that spans more than 650 locations in the United States and Puerto Rico.