About the position Responsibilities • Greet and direct customers • Provide accurate information (e.g. product features, pricing and after-sales services) • Answer customers' questions about specific products/services • Conduct price and feature comparisons to facilitate purchasing • Cross-sell products • Ensure racks are fully stocked • Manage returns of merchandise • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) • Inform customers about discounts and special offers • Provide customer feedback to the Store Manager • Stay up-to-date with new products/services Requirements • Proven work experience as a Retail Sales Representative, Sales Associate or similar role • Understanding of the retail sales process • Familiarity with consumer behavior principles • Knowledge of inventory stocking procedures • Basic math skills • Track record of achieving sales quotas • Excellent communication skills, capable of building trusting relationships • Ability to perform in fast-paced environments • Flexibility to work various shifts • High school degree • BSc in Marketing or related field is a plus Nice-to-haves • Specialty retail experience (1 year preferred) Benefits • Employee discount
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