Retail Sales Associate/Customer Service

We are looking for a Retail Sales Associate to provide excellent customer service in an upscale men's specialty store. As a Retail Sales Associate, you will be responsible for greeting and directing customers, providing accurate information regarding product features, pricing, and after-sales services. You will answer customers' questions about specific products and services, conduct price and feature comparisons to facilitate purchasing, and cross-sell products to enhance the customer experience. Additionally, you will ensure that racks are fully stocked, manage returns of merchandise, and coordinate with the Retail Sales Representatives team to provide excellent customer service, especially during peak times. Responsibilities • Greet and direct customers , • Provide accurate information (e.g. product features, pricing and after-sales services) , • Answer customers' questions about specific products/services , • Conduct price and feature comparisons to facilitate purchasing , • Cross-sell products , • Ensure racks are fully stocked , • Manage returns of merchandise , • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) , • Inform customers about discounts and special offers , • Provide customer feedback to the Store Manager , • Stay up-to-date with new products/services