Retail Sales Associate, Northridge Fashion Center - Flex

Macy's is more than just a store. We're a story. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. Responsibilities • Greet customers in a friendly and helpful manner , • Use product knowledge to give expert guidance to each customer based on their wants, features, and choices , • Build a relationship with customers by introducing them to beauty products and finding out their hidden needs , • Show and teach the use of all beauty products by applying them on the customer , • Keep proper display, organization, storage and restocking of inventory , • Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program , • Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets , • Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested , • Merchandise new arrivals, process damages, testers and select merchandise to return to vendors , • Use point of sale technology and applications to help in selling and fulfilling of customer orders , • Follow hygiene standards and asset protection control and compliance procedures , • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Requirements • Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices , • Comfortable communicating with customers virtually, via phone, and in person , • Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events , • Utilize point of sale technology and applications to help in selling and fulfilling customer orders , • Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources , • Show and teach the use of all beauty products by applying them on the customer , • Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area , • Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments , • Partnership with the total Beauty team to drive sales and deliver the customer experience