Retail Sales Associate, Northridge Fashion Center - Flex

About the position Responsibilities • Greet customers in a friendly and helpful manner • Use product knowledge to give expert guidance to each customer based on their wants, features, and choices • Build a relationship with customers by introducing them to beauty products and finding out their hidden needs • Show and teach the use of all beauty products by applying them on the customer • Keep proper display, organization, storage and restocking of inventory • Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program • Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets • Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested • Merchandise new arrivals, process damages, testers and select merchandise to return to vendors • Use point of sale technology and applications to help in selling and fulfilling of customer orders • Follow hygiene standards and asset protection control and compliance procedures • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Requirements • Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices • Comfortable communicating with customers virtually, via phone, and in person • Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events • Utilize point of sale technology and applications to help in selling and fulfilling customer orders • Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources • Show and teach the use of all beauty products by applying them on the customer • Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area • Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments • Partnership with the total Beauty team to drive sales and deliver the customer experience Nice-to-haves • At least 1 year of customer service or selling experience required • Previous cosmetic or fragrance sales experience a plus Benefits • Comprehensive health and wellness coverage • 401(k) match to invest in your future • Paid time off and eight paid holidays • Continuous learning and leadership development • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice