The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also... focused on the future. In this role, you will engage and connect with our customers by providing excellent customer service. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity. • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration • Promote loyalty by educating customers about our loyalty programs • Leverage omni channel offerings to deliver a frictionless customer experience • Support sales floor, fitting room, check out, and back of house processes, as required • Courteous and responsive to internal/external request • Exchange and verifies job related information to provide support Who You Are • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required • Able to handle customer interactions and potential issues/concerns courteously and professionally • Use basic information-gathering skills to solve problems • Ability to learn procedural knowledge acquired through on- the-job training Benefits at Gap • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
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