Retail sales advisor

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. What You Will Do • Greet customers in a friendly and helpful manner • Use product knowledge to give expert guidance to each customer based on their wants, features, and choices • Build a relationship with customers by introducing them to beauty products and finding out their hidden needs • Show and teach the use of all beauty products by applying them on the customer • Keep proper display, organization, storage and restocking of inventory • Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program • Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets • Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested • Merchandise new arrivals, process damages, testers and select merchandise to return to vendors • Use point of sale technology and applications to help in selling and fulfilling of customer orders • Follow hygiene standards and asset protection control and compliance procedures Who You Are • Possess a passion and a business-minded attitude to succeed in a performance-based setting • Able to resolve customer problems in a constructive and forward-looking way • Strong organizational skills and can manage multiple tasks at once in a fast-paced environment • Able to work a flexible schedule including evenings & weekends • Enthusiasm for the beauty industry and the skills to provide outstanding customer care • Flexible and able to use sound judgment in ambiguous situations • Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality • At least 1 year of customer service or selling experience required • Previous cosmetic or fragrance sales experience a plus • This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.