About the position
As a Merchandising Colleague - also known as a Front of House Colleague - you’ll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date. Your attention to detail and commitment to operational excellence will directly impact our customers’ experience. You’ll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued. Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.
Responsibilities
Executing merchandise movement and placement strategiesEnhancing the visual appeal of the sales floorMaintaining well-organized and shoppable displaysEnsuring that pricing and promotional signage is accurate and up to dateGreeting customers with genuine hospitality and offering assistanceUpdating mannequins, resetting floor layouts, and aligning presentation with company directivesRecovering the floor and fitting roomsUpdating signs and pricingReplenishing merchandiseSupporting any needed merchandise movesSharing Loyalty program benefitsOpening credit accountsEffectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experienceWork seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experienceMeeting daily sales goal challengesRequirements
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityUnderstand and communicate effectively with customers, co-workers, and supervisorsRead and understand employment policies and safety rules/procedures in EnglishAble to create connection with customers, help the store achieve sales goals, and participate in sales-boosting eventsCreate a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connectionsAble to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choicesResponsible for acquiring new customers by opening credit accounts and sharing loyalty benefitsEffectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experienceWork seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experienceMeeting daily sales goal challengesBenefits
Comprehensive health and wellness coverage401(k) matchPaid time offEight paid holidaysContinuous learning and leadership developmentColleague Resource GroupsVolunteer opportunitiesMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial advice
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